Frequently Asked Questions

What happens if I am not happy with my door?

We have generous ten year warranty periods on our products and our service engineers provide prompt service to anyone encountering difficulties.

Who makes your doors?

We work with carefully selected bifold door manufacturers who all maintain our extremely high standards.

How do you ensure a perfect fit?

Should you wish us to fit your door, we will carry out a survey of the building*, taking careful measurements and making recommendations to ensure a fabulous end result.

We use Computer Numerical Control (CNC) machine cutting where possible to custom build the doors for accuracy and to avoid any human error.

What makes your doors better than others?

We only sell what we know will work for our customers. We choose doors with the best quality materials - from the critical stainless steel gearing mechanism to the hinges - and all our doors are hand finished by craftsmen to ensure attention to detail. The doors are bottom hung.

Can we have them fitted ourselves?

Bifold doors are highly technical and need to be correctly specified and accurately measured. We prefer to fit the doors ourselves to avoid issues, but if your fitter or builder is qualified and confident to do so, we are happy to sell on a supply only basis. Incorrect installation can affect the warranty.

How long is the lead time?

Lead time can be from 10 days to 12 weeks, depending on material type, colour, special order items, finishes etc. Normal lead times are under five weeks. We do endeavour to fit in with your building project schedule so please let us know if your requirement is urgent.

Why do bifolds cost more than patio doors?

Bifold doors are far more complicated with sophisticated moving parts. They require more design and engineering and are new on the market which has to be reflected in the price, but is also evident in the beauty of the end product.

What is the difference between aluminium and PVCu?

Aluminium is available in a range of colours and finishes which we do not offer in PVCu for quality reasons. Both products are highly durable, although aluminium will outlast PVCu.

Do you sell timber bifolds?

Yes, we have a range of both internal and external hardwood Bifold doors that we would be happy to supply or supply and install for you.

Can I have a low threshold?

On an interior door, the low threshold causes no problems and is preferable to avoid tripping. Although used widely on exterior doors, low thresholds leave your home exposed to the elements which can result in water ingress or draughts. We can achieve, and usually recommend, a virtually flat effect using a standard threshold that incorporates all the weather proofing.

What is a cill and do I need one?

The cill is the section which sits between the top of the brickwork and the underneath of the door which projects a little to move water away from the fabric of the building.

* Survey carried out at cost to customer once order is confirmed.

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